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YOUR QUESTIONS ANSWERED
Frequently asked questions
General
Welcome to Bimbi Books, the top destination for children's books in Brussels! We offer a wide range of children's books in English, French, Italian, Spanish, German, Portuguese, and Dutch. Our shipping methods are reliable, and we ensure that all packages are securely packaged to reach you in perfect condition. We aim to keep our shipping simple. Your trust is important to us, and we are committed to providing a transparent and reliable shipping policy to make your shopping experience with us seamless and enjoyable.
If you have any questions about our shipping policy, feel free to reach out to us. We are here to assist you and provide any information you need to feel confident about your purchase. Thank you!
We have a limited catalog online, It is a choice to have a smaller and more curated catalog online. It mirrors our catalog on display in our physical bookshop in Brussels and sometimes there are synchronization delays, so it could happen that the book that you just bought we just sold online, so in that case, we would directly inform you of the delay and we could cancel the purchase if needed. So if you are looking for an specific title that you cannot find here, send us an email, we might be able to order it for you. Remember, we can do that in multiple languages: English, French, Spanish, Dutch, Italian, German and Portuguese.
At Bimbi Books, we want you to be completely satisfied with your purchase and that is why we prefer that you come in person select your books. If for any reason you are not happy with your order, we offer a return and exchange policy to ensure your peace of mind. Please note that books need to be new and not damaged. We need to be informed as soon as you receive your order that you want to return it via email. If there's an issue with the product, we are here to assist you. Please bear in mind that return shipping costs will be paid by the customer. Thank you!
Exchange and return have to take place maximum in 30 days from purchase date.
If you are a school or a library, please contact us if you want to make an order and pay with bank transfer. Or if you need to follow an administrative procedure we can also send you a quote with the quantities and languages that you need. Contact us for more details bimbibooks@gmail.com.(mailto:bimbibooks@gmail.com)
- Major Credit / Debit Cards
- Offline Payments: if you prefer to pay via bank transfer, please contact us to reserve the books for you while we receive the payment.
Privacy Information – Bimbi Books
At Bimbi Books, we value your privacy and are committed to protecting your personal data. Here’s how we collect, use, and manage your information:
1. What Information We Collect
We collect and store personal information from our customers, staff, partners, suppliers, and contacts. This may include:
• Your first and last name, billing and delivery address, email address, and phone number.
• Payment details like your bank account, payment card information, and VAT number.
• Records of payments made to and from you, and details of the books you buy from us.
• Technical data like your IP address, browser type and version, and the device you use to access our website.
• Your purchase history with us.
• Any other information you choose to share with us related to your purchases or use of our services.
2. How We Use Your Information
We use your information to:
• Process your purchases and orders.
• Communicate with you about your orders.
• Share news and updates about new products and special events.
3. Sharing Your Information
We never sell or share your personal information with third parties for marketing purposes.
However, some of your data may be shared with trusted service providers if it’s necessary to complete your purchase (like giving your address to the shipping company) or provide you with our services.
Our website administrators can access purchase and payment information only as needed.
4. How We Store Your Information
We keep your information as long as needed to provide our services to you.
Our mailing list is securely managed through Mailchimp separate from the purchasing information, and your order details are safely stored on our servers.
5. Links to Other Websites
Our website might contain links to other sites, including through social media buttons.
Please note: we are not responsible for the privacy practices or content of other websites. We encourage you to check their privacy policies before sharing any personal data with them.
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